365 Juan FAQ – Frequently Asked Questions Answered

Registering at 365 Juan is free and takes under two minutes. Go to the Register page, fill in your full name, email address, Philippine mobile number, and a strong password. Tick the box to confirm you're at least 21 years old and agree to the Terms and Conditions, then hit the Register button. You'll receive a one-time PIN on your mobile to verify your account — enter it and you're in. Easy lang!

You must be at least 21 years old to register and play at 365 Juan, in line with Philippine gaming regulations. Players under 21 are not permitted to create an account or participate in any form of online betting or gaming on this platform.

No. 365 Juan strictly allows only one account per person. Duplicate accounts are flagged automatically by our system and may result in both accounts being suspended and any winnings being forfeited. If you already have an existing account, please log in instead of creating a new one.

Go to the Login page and click "Forgot password?" below the login form. Enter your registered email address or Philippine mobile number and we'll send you a reset link or a one-time PIN. Follow the instructions in the message to set a new password. If you don't receive anything within a few minutes, check your spam folder or try the mobile number option instead.

Log in to your 365 Juan account and go to the Account Settings section from your dashboard. You can update your email address, mobile number, and personal information there. Some changes — like a name update — may require identity verification. Contact our support team via live chat if you need assistance with a specific field.

Identity verification (KYC — Know Your Customer) is required by Philippine gaming regulations and is a standard security practice for all licensed online betting platforms. You'll be asked to upload a valid government-issued ID (e.g., PhilSys ID, passport, driver's license) before large withdrawals are processed. The process typically takes 1–2 business days and only needs to be done once.

365 Juan supports all major Filipino payment channels:

• GCash — instant, most popular among players
• Maya (formerly PayMaya)
• GrabPay
• Coins.ph
• InstaPay and PESONet bank transfers
• BDO, BPI, and UnionBank online banking
• Visa and Mastercard debit/credit cards

GCash and Maya deposits reflect in your 365 Juan wallet almost instantly. For full details, visit the Deposit and Withdrawal page.

The minimum deposit at 365 Juan starts at ₱100 for most payment methods including GCash and Maya. Some bank transfer channels may have a slightly higher minimum — usually ₱200 to ₱500. There is no maximum deposit limit for most methods, though very large amounts may trigger an additional verification step as part of our compliance process.

Most withdrawal requests to GCash and Maya are processed within 5 to 30 minutes once approved. Bank transfers via InstaPay are typically done within a few hours. PESONet transfers may take up to one business day. If your account has pending KYC verification, your first withdrawal may take up to 2 business days while documents are reviewed.

First, try refreshing your wallet page. If the balance still hasn't updated after 10 to 15 minutes, take a screenshot of your payment confirmation from GCash, Maya, or your bank app — showing the reference number, amount, and timestamp — and contact our 24/7 support team via live chat. They'll trace the transaction and have it credited manually if needed. It helps to have the reference number ready.

Common reasons for a declined withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, the withdrawal destination account name doesn't match your 365 Juan registered name, or your account is temporarily restricted. Log in and check any notifications on your dashboard for the specific reason, or contact support directly.

365 Juan covers a wide range of sports with pre-match and live betting markets. Available sports include:

• Football — Premier League, La Liga, Serie A, UEFA Champions League, and local PH leagues
• Volleyball — PVL, UAAP, and international competitions
• Basketball — PBA and NBA
• Boxing, tennis, badminton, e-sports, and more

Check the Betting Odds section for real-time markets and odds.

365 Juan displays odds in decimal format by default — the most straightforward format for Filipino bettors. To calculate your potential payout, multiply your stake by the odds. For example, a ₱500 bet at odds of 2.50 gives you a potential return of ₱1,250 (₱500 x 2.50), which includes your original stake. You can switch between odds formats in your account settings. Visit our Betting Odds page for a full explainer.

Yes! 365 Juan has a full live betting (in-play) section where you can place bets while a match is already in progress. Odds update in real time based on what's happening on the field or court. Live betting is available for football, volleyball, basketball, and several other sports. Just log in, head to the Live section, and pick your market.

Yes, 365 Juan offers a cash-out feature on selected markets. This lets you settle a bet early — either to lock in a profit or reduce your losses — before the match or event is finished. The cash-out option appears on your active bets screen when it's available for that specific market. Not all bets qualify, but most major football and volleyball markets do.

The 365 Juan Online Casino section features live dealer games — baccarat, roulette, blackjack, sic bo, and more — all streamed in HD with real dealers. You'll also find a full library of jackpot slot games from leading providers, including progressive jackpots that can reach well above ₱1,000,000. And of course, there's the beloved Filipino card game Tongits, playable online against real opponents.

Jackpot slots have a prize pool that grows with every bet placed across the network. A small percentage of each wager feeds the jackpot, so it can grow very large before someone wins it. Progressive jackpots are triggered randomly or by hitting a specific combination of symbols. Once the jackpot is won, it resets to a seed value and starts building again. Check the Jackpot Slots page to see current prize pools.

Just log in, go to the Tongits section, and join any available table. The game follows the traditional Filipino Tongits rules — draw, meld, and dump cards to build sets and sequences. You can play in practice mode to warm up before joining real-money tables. Tables have different stakes ranging from low-limit casual games to higher-stakes competitive rooms.

Yes! New members who register and make their first deposit at 365 Juan are eligible for a welcome bonus. The bonus is credited automatically to your wallet after your qualifying deposit is processed — no promo code needed. The exact bonus amount and qualifying deposit threshold are shown on the Deposit and Withdrawal page. Terms and wagering requirements apply, so make sure to read them before claiming.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 5x wagering requirement means you need to place bets totaling ₱2,500 before the bonus converts to withdrawable funds. The specific requirement varies per promotion — always check the bonus Terms and Conditions.

Yes, 365 Juan has a referral program where you can earn rewards when you invite friends to register. Once your friend signs up using your referral code and makes a qualifying deposit, both of you can receive a bonus. You'll find your unique referral code inside your account dashboard under the Referrals section. Share it with mga kabayan and earn together!

Yes. 365 Juan rewards active players through a multi-tier VIP program. The more you play, the higher your status — and higher tiers unlock bigger bonuses, faster withdrawals, dedicated account managers, and exclusive promotions. Your VIP tier and current points are visible in your account dashboard. You move up automatically as you accumulate qualifying play.

Yes. 365 Juan operates under a valid gaming license and complies with Philippine gaming regulations. The platform uses 256-bit SSL encryption to protect all data transmissions between your device and our servers. Your personal information and financial data are never sold to third parties. For more details, read our Privacy Policy.

Log in to your 365 Juan account, go to Account Settings, and look for the Security section. Toggle on two-factor authentication and follow the prompts to link it to your registered mobile number. Once enabled, you'll receive a 6-digit OTP every time you log in from a new device — adding a strong layer of protection even if someone else knows your password.

365 Juan takes responsible gaming seriously. From your account settings, you can set daily, weekly, or monthly deposit limits, enable session time reminders, or use the self-exclusion tool to temporarily or permanently restrict access to your account. If you feel your gambling is becoming a problem, please visit our Responsible Gaming page for full guidance and resources.

Act fast. Change your password immediately via the Login page using the "Forgot password?" option, then contact our 24/7 support team via live chat to flag the suspicious activity. They can temporarily lock your account while the issue is investigated. We recommend also reviewing your recent transaction history and checking if your registered email has been compromised.